Continental United States
For orders outside of the
Continental US, please see below.
|Up to $50.00 ordered --
$9.00 shipping charge|
From $50.01 to $100.00 ordered --
$13.00 shipping charge
From $100.01 to $200.00 ordered --
$17.00 shipping charge
From $200.01 to $300.00 ordered --
$23.00 shipping charge
Over $300.00 ordered - $30.00
**Due to the high cost of shipping, sets and other larger items require additional shipping. This amount will be calculated upon placing your phone order.
WHEN CAN I EXPECT MY PACKAGE?
All packages will be shipped via UPS Ground
Service or USPS Priority Mail, depending on
the weight of the package. We ship Monday
through Friday, so all order placed between
Friday afternoon and Sunday night will be
shipped on Monday or Tuesday. During the
week, orders are usually shipped within 24
hours. If your order is shipped via UPS and
you have provided us with a correct email
address, you will receive a tracking number
from UPS the day your order is shipped. If
your package was shipped via USPS, you will
receive a delivery confirmation number,
stating when your order was shipped and
delivered. You should expect your package
anywhere from 3 - 10 business days after
placing your order. REMEMBER: the further
away you live from Pennsylvania, the longer
your package will take to arrive!!
The Strasburg Train Shop has always been
“green”! We do not buy boxes or packing
material – everything is recycled from our
receiving department or materials that we
collect from other local businesses. This
helps us to save the environment and cut
costs at the same time.
HAWAII, ALASKA, U.S. TERRITORIES,
APO AND FPO
If you place an order to be delivered to
Hawaii, Alaska, an APO or FPO address, or US
Territory, you will be required to pay exact
shipping costs for all orders,
regardless of the total cost of the order (our
standard shipping costs are the minimum
costs that you will pay for an order). These
additional shipping amounts will be
calculated when you place a phone order. These
orders will be shipped via US Priority Mail, with the option to insure the
package...the cost is based on size and
weight of the package. Actual postage costs
on these orders will be calculated, and we will
email you the cost for your approval. No
shipments to these addresses will be made
without your approval, unless the Priority
mail charge is covered by our standard
shipping cost. Therefore, it is very important
that you include your email address and your
phone number so that we can contact you
with shipping costs. Please continue to check
your email if you place this type of order.
INTERNATIONAL ORDERS: (orders that
do not have a US zip code)
We currently do not offer international shipping.
Strasburg Train Shop
- Returns/exchanges must be made
within 30 days of receipt of order - no
- Returns/exchanges may ONLY be made if
an item is unopened and in its original
condition and packaging.
- Returns/exchanges must be accompanied
by a copy of your original receipt and the
return merchandise form sent with your
order. You may also make online returns at
our retail store.
- Exchanged merchandise is treated as a
new order and is subject to appropriate
- Please ship all returns/exchanges
PREPAID and INSURED to:
c/o Choo Choo Barn, Inc.
PO Box 130
Route 741 East
Strasburg PA 17579
If you refuse a package upon arrival or your
package is undeliverable due to customer
error, we will credit your card less the actual
shipping costs (what it cost us to ship the
package) or the shipping cost stated on your
order, whichever is higher.
If you receive an order that is wrong or
incomplete, you must call us immediately at
(717) 687-0464. Do not assume that the rest
of the order is "on the way"!
PACKAGE DAMAGED UPON
If your order was delivered by UPS and was
physically damaged upon receipt, you must
notify both our shipping department and UPS
immediately. Save all packaging as UPS will
need to inspect it as part of the claim. UPS
claims must be started by the customer, not
the shipper! If your order was delivered by
the Postal Service and was physically
damaged upon receipt, please call our
shipping department immediately.
Do not return any defective merchandise
without return authorization. Some
manufacturers deal directly with the customer
concerning warranties - we can direct you
accordingly. We do not issue credit for
defective merchandise that is returned
without prior authorization.
If you have a question about an order, you
must CALL us at 717-687-0464 between 10 am
and 4 pm (EST), Mon - Fri. Please do not
email with corrections or questions
concerning your order, as your order may be
processed and shipped before we receive the
All orders must be placed over the phone. Please call us at (717) 687-0464 Mon - Fri
from 9 am to 4 pm EST to place your order. We only accept Pennsylvania
checks. If you do not want to use a credit
card you may send a money order.
If you have any questions, please feel free
to send us an em
ail, or give us a call at any of the phone
numbers below. And thanks for visiting
Strasburg Train Shop
Located next to the Choo Choo Barn, in the Shops Of Traintown
GPS: 226 Gap Road
Mailing: Route 741 East, Box 130
Strasburg, PA 17579
(717) 687-0464 -or- (800) 450-2920
Fax: (717) 687-6529
Copyright ©2010, Choo Choo Barn, Inc. All rights reserved.
We are not responsible for errors or out-of-stock conditions on any product on this page.
Your comments and questions are always welcome!