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 EMAIL SIGNUP   |   ABOUT US   |   SHIPPING INFO   |   MORE TRAINS...  

Shipping/Ordering Policies



Thank you for your interest in placing an order with etrainshop.com and the Strasburg Train Shop! Please allow us to explain how our system works:

STANDARD SHIPPING CHARGES
for 48 Continental United States
For orders outside of the Continental US, please see below.
Up to $50.00 ordered -- $9.00 shipping charge
From $50.01 to $100.00 ordered -- $13.00 shipping charge
From $100.01 to $200.00 ordered -- $17.00 shipping charge
From $200.01 to $300.00 ordered -- $23.00 shipping charge
Over $300.00 ordered - $30.00 shipping charge

**Due to the high cost of shipping, sets and other larger items require additional shipping. This amount will be calculated upon placing your phone order.


WHEN CAN I EXPECT MY PACKAGE?
All packages will be shipped via UPS Ground Service or USPS Priority Mail, depending on the weight of the package. We ship Monday through Friday, so all order placed between Friday afternoon and Sunday night will be shipped on Monday or Tuesday. During the week, orders are usually shipped within 24 hours. If your order is shipped via UPS and you have provided us with a correct email address, you will receive a tracking number from UPS the day your order is shipped. If your package was shipped via USPS, you will receive a delivery confirmation number, stating when your order was shipped and delivered. You should expect your package anywhere from 3 - 10 business days after placing your order. REMEMBER: the further away you live from Pennsylvania, the longer your package will take to arrive!!

PACKING MATERIAL
The Strasburg Train Shop has always been “green”! We do not buy boxes or packing material – everything is recycled from our receiving department or materials that we collect from other local businesses. This helps us to save the environment and cut costs at the same time.

HAWAII, ALASKA, U.S. TERRITORIES, APO AND FPO
If you place an order to be delivered to Hawaii, Alaska, an APO or FPO address, or US Territory, you will be required to pay exact shipping costs for all orders, regardless of the total cost of the order (our standard shipping costs are the minimum costs that you will pay for an order). These additional shipping amounts will be calculated when you place a phone order. These orders will be shipped via US Priority Mail, with the option to insure the package...the cost is based on size and weight of the package. Actual postage costs on these orders will be calculated, and we will email you the cost for your approval. No shipments to these addresses will be made without your approval, unless the Priority mail charge is covered by our standard shipping cost. Therefore, it is very important that you include your email address and your phone number so that we can contact you with shipping costs. Please continue to check your email if you place this type of order.

INTERNATIONAL ORDERS: (orders that do not have a US zip code)
We currently do not offer international shipping.

RETURN POLICY

  • Returns/exchanges must be made within 30 days of receipt of order - no exceptions!
  • Returns/exchanges may ONLY be made if an item is unopened and in its original condition and packaging.
  • Returns/exchanges must be accompanied by a copy of your original receipt and the return merchandise form sent with your order. You may also make online returns at our retail store.
  • Exchanged merchandise is treated as a new order and is subject to appropriate shipping costs.
  • Please ship all returns/exchanges PREPAID and INSURED to:
Strasburg Train Shop
c/o Choo Choo Barn, Inc.
PO Box 130
Route 741 East
Strasburg PA 17579

REFUSED SHIPMENT/UNDELIVERABLE PACKAGE
If you refuse a package upon arrival or your package is undeliverable due to customer error, we will credit your card less the actual shipping costs (what it cost us to ship the package) or the shipping cost stated on your order, whichever is higher.

WRONG/MISSING MERCHANDISE
If you receive an order that is wrong or incomplete, you must call us immediately at (717) 687-0464. Do not assume that the rest of the order is "on the way"!

PACKAGE DAMAGED UPON RECEIPT
If your order was delivered by UPS and was physically damaged upon receipt, you must notify both our shipping department and UPS immediately. Save all packaging as UPS will need to inspect it as part of the claim. UPS claims must be started by the customer, not the shipper! If your order was delivered by the Postal Service and was physically damaged upon receipt, please call our shipping department immediately.

DEFECTIVE MERCHANDISE
Do not return any defective merchandise without return authorization. Some manufacturers deal directly with the customer concerning warranties - we can direct you accordingly. We do not issue credit for defective merchandise that is returned without prior authorization.

PLEASE READ
If you have a question about an order, you must CALL us at 717-687-0464 between 10 am and 4 pm (EST), Mon - Fri. Please do not email with corrections or questions concerning your order, as your order may be processed and shipped before we receive the email.

All orders must be placed over the phone. Please call us at (717) 687-0464 Mon - Fri from 9 am to 4 pm EST to place your order. We only accept Pennsylvania checks. If you do not want to use a credit card you may send a money order.

If you have any questions, please feel free to send us an em ail, or give us a call at any of the phone numbers below. And thanks for visiting www.etrainshop.com!

Strasburg Train Shop
Located next to the Choo Choo Barn, in the Shops Of Traintown
GPS: 226 Gap Road
Mailing: Route 741 East, Box 130
Strasburg, PA 17579
(717) 687-0464 -or- (800) 450-2920
Fax: (717) 687-6529
Email: stsinfo@choochoobarn.com


Copyright ©2010, Choo Choo Barn, Inc. All rights reserved.
We are not responsible for errors or out-of-stock conditions on any product on this page.
Your comments and questions are always welcome!